"We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments."

Peters, Thomas J. on Environment
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"Excellent firms don't believe in excellence -- only in constant improvement and constant change."

Peters, Thomas J. on Excellence
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"Give a lot, expect a lot, and if you don't get it, prune."

Peters, Thomas J. on Giving
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"Celebrate what you want to see more of."

Peters, Thomas J. on Imagination
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"Management is about arranging and telling. Leadership is about nurturing and enhancing."

Peters, Thomas J. on Leaders and Leadership
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"All business success rests on something labeled a sale, which at least momentarily weds company and customer."

Peters, Thomas J. on Leaders and Leadership
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"The best leaders... almost without exception and at every level, are master users of stories and symbols."

Peters, Thomas J. on Leaders and Leadership
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"Good managers have a bias for action."

Peters, Thomas J. on Management
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"If a window of opportunity appears, don't pull down the shade."

Peters, Thomas J. on Opportunity
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"The simple act of playing positive attention to people has a great deal to do with productivity."

Peters, Thomas J. on Praise
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"Five daily newspapers arrive in my California driveway. The New York times and the Wall Street Journal are supplemented by three local papers. As for magazines, I read, or at least skim, Business Week, Forbes, The Economist, INC; Industry Week, Fortune. Other subscriptions include Sales and Marketing Management, Modern Health Care, Progressive Grocer, High Tech Business, and Slaon Management Review from MIT. I religiously read Business Tokyo, Asia Week, and Far Eastern Economic Review. I glance at Newsweek and Time ... but I devour the New Republic, Policy Review, Foreign Affairs, The Washington Monthly, and Public Interest. How about books? A dozen or more each month."

Peters, Thomas J. on Books - Reading
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"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people."

Peters, Thomas J. on Business
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"Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past."

Peters, Thomas J. on Change
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"Train everyone lavishly, you can't overspend on training."

Peters, Thomas J. on Training
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"Communication is everyone's panacea for everything."

Peters, Thomas J. on Communication
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"If your company has a clean-desk policy, the company is nuts and you're nuts to stay there."

Peters, Thomas J. on Company
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