Carlzon, Jan Quotes on Quotations Book

Carlzon, Jan Quotes

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"I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important."

Carlzon, Jan on Goals
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"Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission."

Carlzon, Jan on Problems
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"An individual without information can't take responsibility. An individual with information can't help but take responsibility."

Carlzon, Jan on Responsibility
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<blockquote><a href="http://quotationsbook.com/author/1323/">Quotes by <em>Carlzon, Jan</em></a></blockquote><br> From <a href="http://quotationsbook.com/">Quotations Book</a> ·